Firstly, check your phone to see if you’ve missed any calls or voice mails from us. You can also speak with our Monitoring Centre on (02) 6885 6440 to see if there were any failed attempts to contact you, as every call, attempted call and voice mail is recorded...
You can choose one of the following standard alarm response plans: Plan 1 – you authorise us to respond to all events without calling your nominated contacts. Alarm Response charges may apply.Plan 2 – we’ll contact your contacts to attend, but you...
We treat all “late to close” (meaning your security system hasn’t been armed within your schedule) and “out-of-hours-entries” (meaning the system has been disarmed outside your schedule) as exceptions. This is because a lot of theft is...
